Privacy Policy
1. Collection of Personal Data
We collect personal data when you:
• visit our website
• place an order
• create a customer account
• subscribe to our newsletter
• contact us via email or contact form
The personal data we may collect includes:
• full name
• shipping and billing address
• email address
• phone number
• payment information, securely processed by payment providers
• IP address
• browser and device information
• website usage data
2. Purpose of Data Processing
We use your personal data for the following purposes:
• processing and delivering orders
• providing customer support
• sending order confirmations and shipping updates
• managing your customer account
• improving our website and shopping experience
• preventing fraud and ensuring security
• sending marketing communications, only with your consent
• complying with legal obligations such as accounting and tax regulations
Your data is processed only when there is a legal basis, such as fulfilling a contract, complying with legal obligations, or your consent.
3. Data Sharing
We share personal data only with trusted partners necessary for operating our business:
Shopify
Used to power our online store and process orders.
Payment Providers
Securely process payments and prevent fraud.
Shipping Carriers
Deliver your orders.
IT and Cloud Service Providers
Provide hosting, security, and infrastructure services.
All partners process personal data in accordance with GDPR requirements.
We do not sell personal data to third parties.
4. Advertising and Tracking Technologies
Our website uses advertising and analytics tools to improve marketing performance and provide relevant advertisements.
These may include:
Meta Pixel, Facebook and Instagram
Used to measure ad performance and show relevant advertisements.
Google Analytics
Used to understand how visitors interact with our website.
TikTok Pixel
Used to measure advertising performance and improve marketing campaigns.
Shopify Analytics
Used to analyze store activity and customer behavior.
These technologies may collect:
• IP address
• device information
• browsing behavior
• pages visited
• purchase activity
This data helps us improve advertising, measure campaign performance, and provide a better shopping experience.
Advertising partners may combine this information with data collected from other websites.
You can manage advertising preferences through:
https://www.youronlinechoices.eu
5. Data Retention
Personal data is stored only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
When data is no longer needed, it will be securely deleted or anonymized.
6. Data Security
Relevia protects personal data using appropriate technical and organizational measures, including:
• SSL encryption across the entire website
• secure payment processing
• restricted access to personal data
• monitoring for unauthorized access
7. Your Rights
Under the GDPR, you have the right to:
• access your personal data
• correct inaccurate data
• request deletion of your data, right to be forgotten
• object to data processing
• withdraw consent
• request data portability
To exercise your rights, contact us at:
We respond to requests within 30 days.
8. Newsletter
If you subscribe to our newsletter, we will use your email address to send:
• product updates
• inspiration and style tips
• promotions and special offers
You may unsubscribe at any time by clicking the unsubscribe link in the email footer.
Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device when you visit a website.
They help improve functionality, analyze website traffic, and personalize your shopping experience.
2. Types of Cookies
Essential Cookies
Required for the website to function correctly, including checkout and shopping cart features.
Functional Cookies
Remember your preferences such as language, currency, and login status.
Analytics Cookies
Help us understand how visitors use the website so we can improve performance.
Marketing Cookies
Used to display advertisements tailored to your interests.
These cookies are activated only after you give consent.
3. Managing Cookies
You can control or delete cookies through your browser settings.
Disabling cookies may affect the functionality of certain parts of the website.
More information:
https://www.youronlinechoices.eu
https://ico.org.uk/for-the-public/online/cookies/
4. Policy Updates
Relevia reserves the right to update this Privacy Policy at any time.
Updates will be published on this page.